n98 Privacy Policy – How We Protect Your Data

1 What Information We Collect

When you interact with n98 — whether you are registering a new account, placing a bet on a PSL match, making a PKR deposit or just browsing the casino lobby — certain information is collected. The type of information depends on what you are doing on the platform.

Information you provide directly:

• Full name, date of birth and gender as entered during registration.
• Contact details including your mobile number and email address.
• Identity verification documents such as a CNIC or passport copy when requested during the KYC process.
• Payment method details used for PKR deposits and withdrawals — for example, your JazzCash or Easypaisa registered mobile number or bank account details.
• Any communications you send to our support team via chat, email or contact form.

Information collected automatically:

• Device information including device type, operating system version and unique device identifiers.
• IP address and approximate geographic location derived from it.
• Browser type and version.
• Pages visited, time spent on each page, features used and navigation path through the platform.
• Betting and gaming activity including bet amounts, game selections, session times and transaction history.
• Login timestamps and session duration data.

2 Why We Collect Your Information

Every piece of information n98 collects has a specific, defined purpose. We do not gather data speculatively. The core reasons we process your personal information are outlined below.

Where we rely on your consent — for example, sending you promotional messages about new cricket season bonuses, PSL special offers or casino promotions — you can withdraw that consent at any time from your account notification settings without any impact on your core account access.

3 Payment Data & PKR Transactions

n98 processes all financial transactions in Pakistani Rupees. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or any other supported mobile wallet, certain payment information is handled as part of that transaction.

We store only what is necessary to process, verify and maintain a record of your transactions. For most mobile wallet methods, this means we retain your registered mobile number and a masked transaction reference — we do not store full card numbers or complete bank account credentials in our own systems. Full payment credentials are handled directly by the relevant payment processor under their own security standards.

• Deposit and withdrawal records are retained as part of your account transaction history for as long as your account is active, and for a further period as required for financial record-keeping.
• Transaction records may be reviewed internally as part of fraud prevention, responsible gaming monitoring or in response to a dispute raised by you.
• n98 does not store your JazzCash PIN, Easypaisa MPIN, bank login credentials or any authentication secrets belonging to third-party payment systems.
• All payment processing connections are encrypted. PKR transaction data in transit is protected the same way as all other personal data on the platform.

4 How We Share Your Information

n98 does not sell your personal data to third parties. We do not hand your information to advertisers, data brokers or any organisation that would use it for their own commercial benefit. Sharing only happens in specific, controlled circumstances where it is necessary to operate the platform or comply with a legal requirement.

Circumstances where data may be shared:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data they need to complete your PKR deposit or withdrawal. They operate under their own privacy frameworks and security standards.
• Game providers: Casino and sports betting software providers integrated into n98 may receive your session data and game activity to deliver the games correctly and maintain RNG certification. They do not receive your payment details or CNIC.
• Identity verification services: If you are required to complete KYC verification, your identity documents may be passed to a specialist verification provider. This is standard practice across all reputable gaming platforms.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics services to help us understand how the platform is used and where we can improve it. This data cannot be traced back to individual users.
• Legal requirements: Where required by applicable law or in response to a lawful request from an authority, n98 may be obligated to disclose certain account or transaction data. We will only do so to the extent legally required and will not volunteer data beyond what is specifically requested.

5 Cookies & Tracking Technologies

n98 uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit the site. It does not give us access to your device and cannot read files stored elsewhere on it.

Types of cookies we use:

• Essential cookies: These are required for the platform to function. They keep you logged in between pages, remember your session state, and ensure bet slips and account balances display correctly. You cannot opt out of these without breaking core functionality.
• Functional cookies: These remember your preferences such as language settings, display preferences and notification choices, so you do not have to set them every time you visit.
• Analytics cookies: These help us understand which parts of the platform are used most, how long sessions last, and where players encounter problems. The data is aggregated and not used to identify you individually.
• Security cookies: These help detect and prevent fraudulent activity, bot access and account takeover attempts.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent parts of the platform from working correctly. Blocking analytics or functional cookies will not affect your ability to bet, deposit or access your account, but some preferences may not be remembered between sessions.

6 How We Keep Your Data Secure

Protecting your personal information is something n98 takes seriously. We have put in place a range of technical and organisational measures designed to guard against unauthorised access, accidental loss, alteration or disclosure of player data.

• SSL/TLS encryption: All data transmitted between your browser or app and the n98 servers is encrypted using current industry-standard transport layer security protocols.
• Encrypted data storage: Sensitive personal information stored in our systems — including identity verification documents and payment references — is encrypted at rest.
• Access controls: Only authorised n98 personnel with a defined business need can access personal data. Access is logged and reviewed regularly.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their accounts. This adds a second layer of protection beyond your password alone.
• Regular security reviews: n98 conducts internal security reviews of its systems and processes on a regular basis to identify and address potential vulnerabilities before they can be exploited.
• Breach response: In the unlikely event of a data breach affecting your personal information, n98 has a response plan in place to assess the impact, contain the breach and notify affected users promptly.

While we take every reasonable precaution, no system connected to the internet can be guaranteed to be completely secure. You also have a role to play — use a strong, unique password for your n98 account, do not share it with anyone, and log out of shared devices after each session.

7 How Long We Keep Your Data

n98 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable record-keeping obligations. Once data is no longer needed, it is securely deleted or anonymised.

• Active account data: Retained for the lifetime of your account. This includes your profile information, transaction history, betting records and communication history with support.
• Identity verification documents: Retained for the duration of your account and for a defined period after account closure, in line with financial record-keeping requirements.
• Payment transaction records: PKR deposit and withdrawal records are retained for a defined period after the transaction date as required for financial compliance and dispute resolution.
• Marketing preferences and consent records: Retained as long as needed to honour your preferences and evidence your consent decisions.
• Closed account data: After an account is closed, personal data is retained only as long as required by applicable obligations. Data not subject to retention requirements is deleted promptly after account closure.

You can request deletion of non-essential data — such as marketing preferences, saved display settings and non-transactional profile data — at any time by contacting support. Requests for deletion of data subject to mandatory retention periods will be assessed on a case-by-case basis.

8 Your Rights Over Your Data

As an n98 player, you have meaningful rights over your personal data. These are not just theoretical — you can exercise them at any time by contacting our support team or managing settings within your account panel.

• Right to access: You can request a copy of the personal data n98 holds about you. We will provide this in a clear, readable format.
• Right to correction: If any personal data we hold is inaccurate or outdated, you have the right to request it be corrected. For most account details, you can update them directly from your profile settings.
• Right to deletion: You can request that n98 delete your personal data. Where data is subject to mandatory retention requirements, we will explain what can and cannot be deleted and why.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a dispute or review is ongoing.
• Right to data portability: You can request your personal data in a machine-readable format if you want to transfer it elsewhere.
• Right to withdraw consent: Where processing is based on your consent — such as receiving marketing emails about PSL promotions or casino bonuses — you can withdraw that consent at any time without penalty.
• Right to object: You can object to certain types of processing, including direct marketing, at any time.

9 Minors and Under-18s

n98 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires users to confirm they are 18 or older, and identity verification is used to confirm this where necessary.

If n98 becomes aware that personal data has been collected from a minor — whether through misrepresentation during registration or any other means — the account will be suspended immediately, the data will be reviewed, and steps will be taken to delete any data collected in relation to the underage user as promptly as possible in line with our safeguarding obligations.

If you are a parent or guardian and believe your child has created an account on n98, please contact our support team immediately so we can investigate and take appropriate action. We take underage access extremely seriously and address all such reports as a priority.

10 Changes to This Privacy Policy

n98 may update this Privacy Policy from time to time as the platform evolves, as new features are added or as applicable legal requirements change. When material changes are made, registered players will be notified by email or by a notice displayed within the platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this policy periodically so you stay informed about how your data is being handled. Continued use of the n98 platform after an updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure and we will process any eligible withdrawal of your remaining PKR balance.

For any questions, concerns or requests related to this Privacy Policy, reach out to our support team. You can also visit our FAQ page for quick answers to common questions, or review the Terms and Conditions for the broader rules that govern your use of n98.